Last Updated: June 4th, 2018
Welcome, and thank you for your interest in MetaOptima Technology Inc. ("MetaOptima",
“we” or “us”),
our website at
This Policy applies indistinctly and generally to any Patient and Medical Professional using the Service (particularly DermEngine and MoleScope) (collectively “Users”).
We collect different types of information from or through the Service. The legal bases for our processing of Personal Information are primarily that the processing is necessary for providing the Service and/or healthcare services to you and that the processing is carried out in our legitimate interests, which are further explained in the “Use of Information” section. We may also process Personal Information upon your consent, asking for it as appropriate.
When User uses the Service, you may provide and we may collect certain information that personally identifies you or could be used to personally identify you (“Personal Information”). Personal Information includes (but is not limited to) the following categories of information: name, postal address, email address and telephone number, gender, date of birth, photos, etc. Personal Information also includes other information, such as preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Information in various ways on the Service. For example, when you use the Service, send us customer service-related requests, register for an account, etc. If you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to certain parts of the Service.
When Medical Professional uses the Service, you may provide and we may collect Personal Information about Patients, including contact details but also health-related information (which is also known as a “special category of personal data” under the General Data Protection Regulation (GDPR), meaning that it must be handled even more sensitively). The special categories of personal information we hold about Patients may include the following: ethnic origin, skin colour, skin condition, body image, skin images, diagnosis, medical notes and other related health information. You are accountable for collecting Patient acceptance to this Policy, maintaining secure Patient special categories of personal information, not disclosing them with unauthorized third parties and comply with all applicable laws.
We may obtain information, including Personal Information, from third parties and sources other than the Service, such as our partners or advertisers. If we combine or associate information from other sources with Personal Information that we collect through the Service, we will treat the combined information as Personal Information in accordance with this Policy.
When you use the Service, we may automatically record certain information from your device by using various types of technology, including cookies, “clear gifs” or “web beacons.” This automatically collected information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content you view or interact with on the Service, and the dates and times of the visit, access, or use of the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you open, click on, or forward a message. You may limit the automatic collection of certain information by our Service, for instance by disabling the cookies using your browser options. Please be aware that by doing so it may prevent you from using specific features on our Service, such as maintaining an online account. We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalize our Service, such as remembering your information so that you will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Service and third party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.
We take steps designed to ensure that only those employees who need access to your Personal Information to fulfil their employment duties will have access to it.
We use the information that we collect in a variety of ways in providing the Service and operating our business, including:
When reviewing your case, doctors have the opportunity to utilize tools powered by artificial intelligence to support their clinical decisions for an enhanced level of care. In order for DermEngine’s algorithms to become “smarter” over time to fulfill this mission of improved care, they must be continuously trained. To support this intrinsic need, every time a doctor uses one of our artificial intelligence-powered tools the system has the opportunity to “learn” and become better for you and other patients around the world. Any images and data used for these algorithms have been de-identified, which means that all identifiable information such as name, date of birth, health ID number, email have been removed.
Transparency is our core value. If patients do not wish to have the DermEngine system use their de-identified information to tailor its features and enhance smart tools that may be used by doctors, they have the opportunity to opt out at any time by filling out the form on dermengine.com.
In doing so, doctors will have access to your medical data, however intelligent features of DermEngine will not be trained on patient’s de-identified data and can be disabled soon, and use of the system will be restricted to imaging, documentation, and communication only. It is important to note that patients are able to withdraw your consent at any point of the care process, however, the exclusion of data from the algorithms will only be eligible for information that is entered after the opt out request has been completed.
If a patient reconsiders their choice, they can opt back in and allow DermEngine users to access the platform's smart features. It is the sole discretion of your patients to opt out and/or in, and as a result you agree that this may dictate your access to the extent of use for DermEngine's intelligent tools.
In certain circumstances, in order to perform the Service, we may disclose certain information that we collect from you:
When we disclose your Personal Information to third parties, we take reasonable measures to ensure that the rules set forth in this Policy are complied with and these third parties provide sufficient guarantees to implement appropriate technical and organisational measures.
Should you agree to subscribe to a newsletter you will be required to provide an e-mail address. We do not share your e-mail address.
We may finally make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding your interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or administrative safeguards. If you believe your Personal Information has been compromised, please contact us as set forth in the “Contact Us” section. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
We will only keep your Personal Information for as long as reasonably necessary to fulfil the relevant purposes set out in this Policy and in order to comply with our legal and regulatory obligations. If you would like further information regarding the periods for which your Personal Information will be kept, please contact us as set forth in the “Contact Us” section.
Depending on where you use the Service, subject to applicable laws, your Personal Information may be stored and processed locally by certified cloud service providers in Germany, Canada, the United States or Australia. By using the Service, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country of residence, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your Personal Information will at all times continue to be governed by this Policy and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of Personal Information from the EU/EEA to third country.
The Service may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
On written request and subject to proof of identity, you may access the Personal Information that we hold, used or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the Personal Information we maintain about you is accurate and up to date, please inform us immediately of any change in your Personal Information by mail or e-mail.
Additional Rights for Europeans Users
Please note that the term Personal Information used in this Policy is equivalent to the term “personal data” under the GDPR and other applicable European data protection laws. Under the GDPR, you may be entitled to additional rights, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to access your Personal Information and certain other supplementary information, under certain conditions; (iii) the right to object to unlawful data processing, under certain conditions; (iv) the right to erasure of Personal Information about you, under certain conditions; (v) the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your Personal Information is inaccurate; (vi) the right to data portability of personal data concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vii) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions; (viii) the right to lodge a complaint with data protection authorities. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: .
You may exercise your rights by using the Subject Access Request Form or contacting us as indicated under the “Contact Us” section.
The Service is not directed to children under the age of 16, and we do not knowingly collect Personal Information from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Information has been collected on the Service from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has provided Personal Information, then you may alert us as set forth in the “Contact Us” section and request that we delete that child’s Personal Information from our systems.
You may be asked to complete surveys when you visit the Site. We use information from surveys to better understand the needs of our users and to gather information about health care trends and issues. We may share anonymized information from surveys with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential. Also, we may share information from surveys in an aggregated, anonymized form with third parties with whom we have a business relationship.
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.
If you have any questions or comments about this Policy or your Personal Information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, our Privacy Officer (or Data Protection Officer) can be reached by mail or email using the following contact information:
MetaOptima Technology Inc.
1021 W Hastings Street, 9th Floor, Vancouver, BC, Canada V6E 0C3